Last Updated: December 12, 2025
This Privacy Policy describes how TranscriptFinder.com (the "Site," "we," "us," or "our") collects, uses, processes, and protects the personal information you provide when using our transcription services, website, and related applications (collectively, the "Services").
Account Data: When you register for an account, we collect your name, email address, password (stored securely/hashed), and sometimes a company name or phone number.
Billing Data: If you make a purchase, we collect necessary payment information (e.g., credit card number, billing address) which is processed by our third-party payment processor. We do not store full credit card details on our servers.
Customer Content (Audio/Video Files & Transcripts): When you upload files for transcription, we collect the content of those files (audio, video, and the resulting text transcript). This is the core service we provide.
Log and Usage Data: Information our servers automatically record when you access the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
Cookies and Tracking Technologies: We use cookies to personalise your experience, maintain your session, and analyse site usage. You can control cookie preferences via your browser settings or a cookie consent banner.
To Provide and Manage Services: To process your files, generate and deliver transcripts, manage your account, and fulfil your orders.
Security and Fraud Prevention: To protect our Services, prevent fraud, and secure your data and our infrastructure.
Communication: To send service updates, technical notices, security alerts, and respond to your support requests.
Improvements and Analysis: To monitor and analyse trends, usage, and activities in connection with our Services to improve our platform's functionality and performance.
We do not sell your Personal Information or Customer Content. We only share it in the following circumstances:
We use third-party service providers to perform functions on our behalf. These include:
Amazon Web Services (AWS) Disclosure:
• Data Hosting: We utilise Amazon Web Services (AWS) to host our website, application data, and to store and process your uploaded Customer Content (audio/video files and transcripts).
• Data Control: We maintain control over your data. AWS acts as a data processor and stores the data in the specific geographical region(s) we select (e.g., US-East).
• Security: AWS provides robust physical and network security measures, but ultimate control over who accesses your content within our account is maintained by TranscriptFinder.com.
• AWS Privacy: For more details on AWS's own data practices, please review the AWS Privacy Notice.
Payment Processors: To securely handle payment transactions.
Analytics Providers: To help us understand how the Services are used.
Other Vendors: For tasks such as customer support, email delivery, and machine transcription processing.
We use the Google reCAPTCHA service on our site to protect against spam and abuse.
Data Collection: reCAPTCHA collects certain information about you and your device to determine if you are a human and not a bot. This information may include your IP address, the date and time of the visit, browser information, device information, cookies placed by Google, and your mouse clicks/touches on the screen.
Purpose: The data collected by reCAPTCHA is used solely for the purpose of providing, maintaining, and improving the reCAPTCHA service and for general security purposes for Google.
Google's Policy: The use of the reCAPTCHA service is subject to the Google Privacy Policy and the Google Terms of Service. By using our Services, you consent to the data collection and processing by Google in the manner and for the purposes set out above.
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (i) comply with a legal obligation; (ii) protect and defend the rights or property of TranscriptFinder.com; or (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public.
We implement commercially reasonable security measures to protect your Personal Information and Customer Content from unauthorised access, disclosure, alteration, and destruction. This includes encryption for data both in transit (SSL/TLS) and at rest (stored data).
We retain your Personal Information and Customer Content only for as long as is necessary for the purposes set out in this Privacy Policy and as required by law.
Customer Content: We allow you to delete your uploaded files and transcripts at any time. If your account is terminated, your content will be permanently deleted after a reasonable period (e.g., 30-90 days), except where necessary for legal compliance or backup purposes.
Depending on your location, you may have rights under laws. These rights may include:
• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to object to our processing of your personal data, under certain conditions.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
If you have any questions about this Privacy Policy, please contact us at: